--- title: "General Terms and Conditions – VIETNAM CK" description: "Explore our Vietnam Travel Blog for essential tips, guides, and insights on visas, attractions, and travel planning. Discover all you need to know for your trip to Vietnam with VIETNAM CK" url: "https://www.vietnamck.cz/en/pages/blog/general-terms-and-conditions" date: "2026-11-04T05:02:01+00:00" language: "en-US" --- Last Updated: October 26, 2026 Hits: 4254 # General Terms and Conditions – VIETNAM CK Ratings (7) These Terms and Conditions (“Terms”) govern all travel services, visa assistance services, airport assistance services and related products provided by: **CONG TY TNHH VIETNAM CK** Registered office: 48 Giang Văn Minh, An Khánh Ward, Ho Chi Minh City, Vietnam Tax ID (MST): 0317726182 Email: , phone / WhatsApp: +84 79 908 5660 (“VietnamCK”, “we”, “our”, “us”) By signing a travel contract, confirming a booking in writing (including by email), submitting an online application or making any payment, you (“Customer”, “you”) confirm that you have read, understood and agree to be bound by these Terms. A Customer booking on behalf of other persons is responsible for making these Terms known to them. These Terms are issued in several language versions. In case of any discrepancy, the version in the language in which the contract was concluded prevails. # PART I – TRAVEL SERVICES **1. Formation of Contract** A binding contract is formed upon signing a travel contract, written confirmation of the booking by the Customer, or payment of a deposit or the full price. The person making the booking warrants that they are authorised to accept these Terms on behalf of all persons included in the booking. All participants are jointly and severally liable for all obligations arising from the booking. **2. Prices and Payment Terms** The price is stated in the travel contract or confirmed offer, usually in USD. It includes only the services expressly listed in the offer and excludes international flights, travel insurance, visas (unless stated otherwise), personal expenses, tips and optional services. If the first service starts less than 3 months after the contract is concluded, the Customer pays 100% of the price without undue delay after approving the itinerary, within the deadline stated on the invoice. In all other cases, the Customer pays a 30% deposit after approving the itinerary and the 70% balance no later than 3 months before the first service, within the deadline stated on the invoice. Payment is considered made when the full amount is credited to VietnamCK’s bank account. Bank charges and exchange differences are borne by the Customer. If payment is not received on time, VietnamCK may cancel the booking and charge cancellation fees under Article 6. Bookings become binding only after payment is received. VietnamCK may increase the price no later than 20 days before the first service if fuel costs, taxes, fees (e.g. entrance or airport fees) or the exchange rate used for the calculation increase. VietnamCK will notify the Customer in writing with the reason and calculation. If the increase exceeds 8% of the price, the Customer may cancel without a cancellation fee. *Tours with a Czech-speaking guide:* due to the limited availability of Czech-speaking guides, 100% of the price is payable immediately after the itinerary is approved. The guide is confirmed only once full payment is received; until then VietnamCK may offer an alternative, in particular an English-speaking guide. **3. Changes by VietnamCK** If VietnamCK is compelled for objective reasons to change the agreed services, it will propose the change, including any price change, without undue delay. The Customer may accept the change or cancel the contract. A higher price must be paid; a lower price will be refunded to the account from which payment was made. VietnamCK may make minor changes to the agreed services, in particular replacing accommodation with another of the same or higher category, changing the order of the programme, transfer times, type of vehicle or boat, or adjusting the programme due to weather, decisions of authorities (e.g. a ban on boats sailing in Ha Long Bay), road closures or participant safety. VietnamCK will inform the Customer without undue delay. Minor changes do not entitle the Customer to a discount or to cancel. A cancelled service will be replaced with a comparable service where possible; otherwise the price of the unused service will be refunded in the amount refunded to VietnamCK by the supplier. **4. Changes During the Trip and Liability** If agreed services cannot be provided as contracted, VietnamCK will promptly and free of charge arrange substitute services of comparable quality and scope. If substitute services are of lower quality, VietnamCK will refund the price difference. VietnamCK’s liability for damage arising from breach of contract is limited to three times the total price of the trip. This limit does not apply to bodily injury or damage caused intentionally or by gross negligence. VietnamCK is not liable for services booked by the Customer directly with third parties (in particular international flights, excursions bought on site, services during free time), nor for delays or cancellations of international flights. **5. Changes Requested by the Customer** Change requests must be made in writing (by email). Changes are made only if permitted by availability and supplier conditions; there is no legal entitlement to a change. A change is valid only once confirmed in writing by VietnamCK. a) *Change of dates:* if requested more than 30 days before the first service, VietnamCK will try to move the booking. The Customer pays any price difference and all costs incurred by VietnamCK, in particular supplier cancellation and change fees. Requests made 30 days or less before the first service are treated as cancellation under Article 6. b) *Extension or shortening:* extensions are subject to availability and are paid in advance to VietnamCK or on site to the provider if VietnamCK expressly confirms this. Shortening the trip or not using any service at the Customer’s own choice gives no right to a refund. c) *Change of accommodation, route or programme:* subject to availability and supplier conditions. The Customer pays any price difference and all costs incurred, in particular cancellation fees for confirmed services. If the new service is cheaper, the difference is refunded only after deducting these costs and only if actually refunded to VietnamCK by the supplier. Requests made 30 days or less before the first service are assessed under Article 6. d) *Replacement participant:* the Customer may notify in writing, no later than 7 days before the first service, that another eligible person will travel instead. The Customer and the new participant jointly pay all costs incurred (e.g. renaming flight tickets, new visas or permits). e) *Handling fee:* VietnamCK may charge a handling fee of USD 25 for each change under a) to d), in addition to the costs above. f) Changes requested by the Customer do not entitle the Customer to cancel free of charge. **6. Cancellation by the Customer** The Customer may cancel at any time before the first service. Cancellation must be made in writing by email to , via the online cancellation form or by letter to VietnamCK’s registered office, and takes effect on the day it is received by VietnamCK. Cancellation fees, based on the number of days before the first service: - 91 days or more: 30% of the price - 90–61 days: 35% - 60–51 days: 40% - 50–41 days: 50% - 40–30 days: 75% - 29 days or less: 100% The cancellation fee is never less than the non-refundable costs already paid by VietnamCK to suppliers. VietnamCK may set off the cancellation fee against payments already made and will refund any overpayment to the account from which payment was made. If the Customer fails to appear and does not start using the booked services (“no-show”), VietnamCK is entitled to the full price. **7. Cancellation by VietnamCK** VietnamCK may cancel before the first service if it cannot fulfil the contract for objective reasons (in particular unavoidable and extraordinary circumstances), or if the Customer breaches their obligations, in particular by failing to pay on time or failing to appear at the start of services. If VietnamCK cancels due to the Customer’s breach, the Customer pays cancellation fees under Article 6. **8. Force Majeure** VietnamCK is not liable for failure or delay caused by events beyond its reasonable control, including natural disasters, extreme weather, war or civil unrest, epidemics, government actions or travel restrictions, and airline disruptions or strikes. VietnamCK is not liable for additional costs arising from the cancellation or delay of flights that are not part of the booked package. Where services are cancelled due to force majeure, paid amounts will be refunded less demonstrable non-refundable costs paid to suppliers. **9. Customer Responsibilities** The Customer must: a) provide complete and accurate information required for the services (in particular names as in passports, passport copies, flight numbers and times, contact details) and notify any changes without undue delay, b) respond without undue delay to proposed changes to the contract, c) accept the travel documents (itinerary, vouchers, confirmations), d) arrive on time at meeting points, transfers and other services; services missed through the Customer’s fault are not replaced or refunded, e) hold a passport valid for at least 6 months after return, the required visas and entry documents; the Customer is responsible for their validity, f) not cause damage to the property or health of other travellers, suppliers or VietnamCK, and compensate any damage caused, g) follow the instructions of the guide and suppliers, especially regarding safety, h) consider their health in relation to the programme and inform VietnamCK before the trip of anything that may affect participation (health limitations, diets, allergies); the Customer is responsible for vaccinations and health preparedness, i) hold valid medical travel insurance for the entire trip. **10. Breach by the Customer** A breach also includes seriously disrupting the trip or being demonstrably under the influence of drugs or narcotic substances. If VietnamCK terminates the contract due to the Customer’s breach, the Customer is not entitled to a refund for unused services. **11. Insurance** Travel insurance is not included unless expressly stated in the offer. The Customer must hold valid insurance covering medical expenses abroad, including repatriation, for the entire trip. We also recommend cancellation, baggage and liability insurance. VietnamCK is not liable for medical, transport or repatriation costs, or for any costs or damage that would otherwise be covered by insurance, nor for the consequences of the Customer not being insured. **12. Complaints** If the Customer discovers a defect during the trip, they must report it without undue delay to the guide or VietnamCK (by phone, WhatsApp or email) so that it can be remedied on site. Complaints must be submitted in writing to without undue delay and no later than 1 month after the end of the trip, with a description of the defect and any evidence (photos, supplier confirmation). If the Customer did not report a defect on site although it was possible, and VietnamCK could therefore not remedy it, this may affect the extent of the Customer’s claims. VietnamCK will handle complaints within 30 days of receipt. **13. Group Tours and Tour Leader** If the Customer organises a group of at least 12 paying participants, one group member may travel free of charge as tour leader. The tour leader receives all services listed in the itinerary free of charge (accommodation, meals as per itinerary, transfers and transport, entrance fees and activities, English-speaking local guide, organisational support), except international flights and domestic flights within Vietnam or neighbouring countries. The tour leader’s role is organisational: keeping the group together, reminding of schedules, communicating with the guide and helping with translation. The tour leader is not a professional guide. **14. Early Booking** This article applies only to offers expressly marked as “Early Booking”. The full price must be paid within 30 days of the offer being sent; the booking becomes binding only once payment is received. If payment is not made on time, VietnamCK may withdraw the offer or adjust the price to current costs and availability. The price is based on the minimum number of participants stated in the offer. **PART II – AIRPORT FAST TRACK SERVICE** **15. Nature of Service.** Fast Track is an airport assistance service to expedite immigration and check-in procedures. It does not constitute or guarantee legal entry into Vietnam. **16. Non-Refundable Policy.** Once confirmed by VietnamCK (by email or message), the Fast Track service is 100% non-refundable due to pre-arranged coordination with airport personnel. **17. Customer Data Accuracy.** The Customer must provide the correct flight number, date and time. If the service cannot be provided due to incorrect data, or if a flight change is not notified at least 24 hours in advance, the service is deemed rendered without refund. **18. No-Show Policy.** If the Customer cannot find the assistant, they must contact VietnamCK’s hotline immediately. Failure to do so before leaving the airport premises constitutes a no-show, without refund. **19. Limitation of Responsibility.** VietnamCK is not responsible for immigration decisions. Denial of entry for any reason (e.g. passport validity, visa errors) does not entitle the Customer to a refund. **PART III – VISA & E-VISA ASSISTANCE SERVICES** **20. Scope of Service.** VietnamCK provides administrative assistance with preparing and submitting visa applications. Approval or rejection rests solely with the immigration authorities; visa issuance is never guaranteed. The Customer is responsible for providing correct data exactly as in the passport. **21. Non-Refundable Fees.** All visa service fees, including urgent and expedited services, are non-refundable once the application has been submitted. Cancellation is possible only within 5–10 minutes of submission, before processing begins. **22. Service Completion.** The service is completed when the approval letter or confirmation is sent to the email address provided by the Customer. VietnamCK is not responsible for incorrect email addresses, spam filtering or the Customer failing to check their inbox. If the Customer does not notify non-receipt within 5 days, the service is deemed completed. Approval letters cannot be amended once issued; corrections must be reported within 20–30 minutes of delivery, otherwise a new application is required. **23. Visa on Arrival.** Visa on Arrival applies exclusively to entry by air. Entry via land or sea borders invalidates eligibility, and no refund is granted. **24. Personal Data.** Personal data are processed only to the extent necessary to handle the application and are deleted once it has been completed. **PART IV – DIGITAL ITINERARY & “LINH” PLANNER 🌸** **25. Nature of the Service.** Linh is an interactive AI-driven tool that generates personalised travel itineraries. The information is advisory and based on data available at the time of generation. **26. Limitation of Liability.** VietnamCK is not liable for travel disruptions, safety issues, the quality of third-party services or any damage incurred while following an itinerary generated by Linh. The User travels at their own risk and must verify current information (opening hours, visa requirements, schedules) on site. **27. Non-Refundable Policy.** The itinerary is digital content. By paying for the Full Version and accessing or downloading it, the Customer expressly agrees that the right of withdrawal and refund is waived. The fee is 100% non-refundable. **28. Itinerary vs. Tour Package.** *Itinerary only (Linh):* the Customer organises the trip independently; VietnamCK provides only the digital plan, with no further support or guarantees. *Tour package:* Customers who book a complete package receive full organisational support, and VietnamCK’s liability is governed by Articles 1–14 of these Terms. **PART V – ADDITIONAL PROVISIONS ON LIABILITY** **29. Exclusion of Indirect Damages.** To the maximum extent permitted by applicable law, VietnamCK is not liable for loss of profit, loss of business opportunity or other indirect or consequential damages, including in cases of visa refusal or denial of entry. **30. Chargebacks and Payment Disputes.** The Customer agrees to first raise any payment dispute in writing with VietnamCK. Initiating a chargeback without doing so constitutes a breach of contract; VietnamCK may submit full documentation to the financial institution and seek recovery of administrative costs and damages. **PART VI – GOVERNING LAW & JURISDICTION** **31. Governing Law.** These Terms are governed by the laws of the Socialist Republic of Vietnam. **32. Jurisdiction.** Any dispute arising out of or in connection with these Terms shall be resolved by the competent courts of Ho Chi Minh City, Vietnam. This does not affect any rights granted to a Customer acting as a consumer by mandatory laws of the country of their habitual residence. **PART VII – WEBSITE USE AND FINAL PROVISIONS** **33. Acceptable Use.** Users agree not to use the website for unlawful purposes, not to interfere with its functionality and not to attempt unauthorised access. **34. Amendments.** VietnamCK may amend these Terms. Updated versions become effective upon publication on the official website and apply to contracts concluded from that date. **CONTACT INFORMATION** CONG TY TNHH VIETNAM CK 48 Giang Văn Minh, An Khánh Ward, Ho Chi Minh City, Vietnam Email: Hotline / WhatsApp: +84 79 908 5660 **By affixing my signature, I hereby confirm my agreement to the [terms and conditions](https://www.vietnamck.cz/en/pages/blog/general-terms-and-conditions).** ## Conclusion of the Provided Service Contract with Vietnam CK and Liquidation of the Contract Name \* Email address \* The Tour is Scheduled to Begin on DATE \* The Tour is Scheduled to Conclude on DATE \* Number of Passangers \* Phone Number \* Home Address \* Signature of Passanger \* VIETNAM CK ![](https://www.vietnamck.cz/images/jch-optimize/ng/images_VIETNAM__CK__-__STEMP-removebg-preview.webp "VIETNAM_CK_-_STEMP-removebg-preview title") Message ## Schema ```json { "@context": "https://schema.org", "@type": "Organization", "@id": "https://www.vietnamck.cz/en/pages/blog/general-terms-and-conditions#organization", "name": "Vietnam CK", "alternateName": "Poznávací cesty a zájezdy nejen do Vietnamu", "email": "info@vietnamck.cz", "url": "https://www.vietnamck.cz", "telephone": "+84799085660", "foundingDate": "2015-01-01", "logo": "https://www.vietnamck.cz/images/LOGO/VIETNAM%20CK%20-%20LOGO%20TRANSPARENT.webp", "image": "https://www.vietnamck.cz/images/LOGO/VIETNAM%20CK%20-%20LOGO%20TRANSPARENT.webp", "address": { "@type": "PostalAddress", "streetAddress": "48 Giang Văn Minh, Phường An Khánh", "addressCountry": "VN", "addressLocality": "Ho Chi Minh City", "addressRegion": "Ho Chi Minh City", "postalCode": "70000" }, "sameAs": [ "https://www.facebook.com/vietnammck" ] } ``` ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.vietnamck.cz/en" }, { "@type": "ListItem", "position": 2, "name": "Pages", "item": "https://www.vietnamck.cz/" }, { "@type": "ListItem", "position": 3, "name": "📰 Blog (Vietnam travel guide)", "item": "https://www.vietnamck.cz/en/pages/blog" }, { "@type": "ListItem", "position": 4, "name": "General Terms and Conditions – VIETNAM CK", "item": "https://www.vietnamck.cz/en/pages/blog/general-terms-and-conditions" } ] } ``` ```json { "@context": "https://schema.org", "@type": "Article", "mainEntityOfPage": { "@type": "WebPage", "@id": "https://www.vietnamck.cz/en/pages/blog/general-terms-and-conditions" }, "headline": "General Terms and Conditions – VIETNAM CK", "description": "These Terms and Conditions (“Terms”) govern all travel services, visa assistance services, airport assistance services and related products provided by: CONG TY TNHH VIETNAM CK Registered office: 48 Giang Văn Minh, An Khánh Ward, Ho Chi Minh City, Vietnam Tax ID (MST): 0317726182 Email: info@vietnamck.cz , phone / WhatsApp: +84 79 908 5660 (“VietnamCK”, “we”, “our”, “us”) By signing a travel contract, confirming a booking in writing (including by email), submitting an online application or making any payment, you (“Customer”, “you”) confirm that you have read, understood and agree to be bound by these Terms. A Customer booking on behalf of other persons is responsible for making these Terms known to them. These Terms are issued in several language versions. In case of any discrepancy, the version in the language in which the contract was concluded prevails. PART I – TRAVEL SERVICES 1. Formation of Contract A binding contract is formed upon signing a travel contract, written confirmation of the booking by the Customer, or payment of a deposit or the full price. The person making the booking warrants that they are authorised to accept these Terms on behalf of all persons included in the booking. All participants are jointly and severally liable for all obligations arising from the booking. 2. Prices and Payment Terms The price is stated in the travel contract or confirmed offer, usually in USD. It includes only the services expressly listed in the offer and excludes international flights, travel insurance, visas (unless stated otherwise), personal expenses, tips and optional services. If the first service starts less than 3 months after the contract is concluded, the Customer pays 100% of the price without undue delay after approving the itinerary, within the deadline stated on the invoice. In all other cases, the Customer pays a 30% deposit after approving the itinerary and the 70% balance no later than 3 months before the first service, within the deadline stated on the invoice. Payment is considered made when the full amount is credited to VietnamCK’s bank account. Bank charges and exchange differences are borne by the Customer. If payment is not received on time, VietnamCK may cancel the booking and charge cancellation fees under Article 6. Bookings become binding only after payment is received. VietnamCK may increase the price no later than 20 days before the first service if fuel costs, taxes, fees (e.g. entrance or airport fees) or the exchange rate used for the calculation increase. VietnamCK will notify the Customer in writing with the reason and calculation. If the increase exceeds 8% of the price, the Customer may cancel without a cancellation fee. Tours with a Czech-speaking guide: due to the limited availability of Czech-speaking guides, 100% of the price is payable immediately after the itinerary is approved. The guide is confirmed only once full payment is received; until then VietnamCK may offer an alternative, in particular an English-speaking guide. 3. Changes by VietnamCK If VietnamCK is compelled for objective reasons to change the agreed services, it will propose the change, including any price change, without undue delay. The Customer may accept the change or cancel the contract. A higher price must be paid; a lower price will be refunded to the account from which payment was made. VietnamCK may make minor changes to the agreed services, in particular replacing accommodation with another of the same or higher category, changing the order of the programme, transfer times, type of vehicle or boat, or adjusting the programme due to weather, decisions of authorities (e.g. a ban on boats sailing in Ha Long Bay), road closures or participant safety. VietnamCK will inform the Customer without undue delay. Minor changes do not entitle the Customer to a discount or to cancel. A cancelled service will be replaced with a comparable service where possible; otherwise the price of the unused service will be refunded in the amount refunded to VietnamCK by the supplier. 4. Changes During the Trip and Liability If agreed services cannot be provided as contracted, VietnamCK will promptly and free of charge arrange substitute services of comparable quality and scope. If substitute services are of lower quality, VietnamCK will refund the price difference. VietnamCK’s liability for damage arising from breach of contract is limited to three times the total price of the trip. This limit does not apply to bodily injury or damage caused intentionally or by gross negligence. VietnamCK is not liable for services booked by the Customer directly with third parties (in particular international flights, excursions bought on site, services during free time), nor for delays or cancellations of international flights. 5. Changes Requested by the Customer Change requests must be made in writing (by email). Changes are made only if permitted by availability and supplier conditions; there is no legal entitlement to a change. A change is valid only once confirmed in writing by VietnamCK. a) Change of dates: if requested more than 30 days before the first service, VietnamCK will try to move the booking. The Customer pays any price difference and all costs incurred by VietnamCK, in particular supplier cancellation and change fees. Requests made 30 days or less before the first service are treated as cancellation under Article 6. b) Extension or shortening: extensions are subject to availability and are paid in advance to VietnamCK or on site to the provider if VietnamCK expressly confirms this. Shortening the trip or not using any service at the Customer’s own choice gives no right to a refund. c) Change of accommodation, route or programme: subject to availability and supplier conditions. The Customer pays any price difference and all costs incurred, in particular cancellation fees for confirmed services. If the new service is cheaper, the difference is refunded only after deducting these costs and only if actually refunded to VietnamCK by the supplier. Requests made 30 days or less before the first service are assessed under Article 6. d) Replacement participant: the Customer may notify in writing, no later than 7 days before the first service, that another eligible person will travel instead. The Customer and the new participant jointly pay all costs incurred (e.g. renaming flight tickets, new visas or permits). e) Handling fee: VietnamCK may charge a handling fee of USD 25 for each change under a) to d), in addition to the costs above. f) Changes requested by the Customer do not entitle the Customer to cancel free of charge. 6. Cancellation by the Customer The Customer may cancel at any time before the first service. Cancellation must be made in writing by email to info@vietnamck.cz, via the online cancellation form or by letter to VietnamCK’s registered office, and takes effect on the day it is received by VietnamCK. Cancellation fees, based on the number of days before the first service: 91 days or more: 30% of the price 90–61 days: 35% 60–51 days: 40% 50–41 days: 50% 40–30 days: 75% 29 days or less: 100% The cancellation fee is never less than the non-refundable costs already paid by VietnamCK to suppliers. VietnamCK may set off the cancellation fee against payments already made and will refund any overpayment to the account from which payment was made. If the Customer fails to appear and does not start using the booked services (“no-show”), VietnamCK is entitled to the full price. 7. Cancellation by VietnamCK VietnamCK may cancel before the first service if it cannot fulfil the contract for objective reasons (in particular unavoidable and extraordinary circumstances), or if the Customer breaches their obligations, in particular by failing to pay on time or failing to appear at the start of services. If VietnamCK cancels due to the Customer’s breach, the Customer pays cancellation fees under Article 6. 8. Force Majeure VietnamCK is not liable for failure or delay caused by events beyond its reasonable control, including natural disasters, extreme weather, war or civil unrest, epidemics, government actions or travel restrictions, and airline disruptions or strikes. VietnamCK is not liable for additional costs arising from the cancellation or delay of flights that are not part of the booked package. Where services are cancelled due to force majeure, paid amounts will be refunded less demonstrable non-refundable costs paid to suppliers. 9. Customer Responsibilities The Customer must: a) provide complete and accurate information required for the services (in particular names as in passports, passport copies, flight numbers and times, contact details) and notify any changes without undue delay, b) respond without undue delay to proposed changes to the contract, c) accept the travel documents (itinerary, vouchers, confirmations), d) arrive on time at meeting points, transfers and other services; services missed through the Customer’s fault are not replaced or refunded, e) hold a passport valid for at least 6 months after return, the required visas and entry documents; the Customer is responsible for their validity, f) not cause damage to the property or health of other travellers, suppliers or VietnamCK, and compensate any damage caused, g) follow the instructions of the guide and suppliers, especially regarding safety, h) consider their health in relation to the programme and inform VietnamCK before the trip of anything that may affect participation (health limitations, diets, allergies); the Customer is responsible for vaccinations and health preparedness, i) hold valid medical travel insurance for the entire trip. 10. Breach by the Customer A breach also includes seriously disrupting the trip or being demonstrably under the influence of drugs or narcotic substances. If VietnamCK terminates the contract due to the Customer’s breach, the Customer is not entitled to a refund for unused services. 11. Insurance Travel insurance is not included unless expressly stated in the offer. The Customer must hold valid insurance covering medical expenses abroad, including repatriation, for the entire trip. We also recommend cancellation, baggage and liability insurance. VietnamCK is not liable for medical, transport or repatriation costs, or for any costs or damage that would otherwise be covered by insurance, nor for the consequences of the Customer not being insured. 12. Complaints If the Customer discovers a defect during the trip, they must report it without undue delay to the guide or VietnamCK (by phone, WhatsApp or email) so that it can be remedied on site. Complaints must be submitted in writing to info@vietnamck.cz without undue delay and no later than 1 month after the end of the trip, with a description of the defect and any evidence (photos, supplier confirmation). If the Customer did not report a defect on site although it was possible, and VietnamCK could therefore not remedy it, this may affect the extent of the Customer’s claims. VietnamCK will handle complaints within 30 days of receipt. 13. Group Tours and Tour Leader If the Customer organises a group of at least 12 paying participants, one group member may travel free of charge as tour leader. The tour leader receives all services listed in the itinerary free of charge (accommodation, meals as per itinerary, transfers and transport, entrance fees and activities, English-speaking local guide, organisational support), except international flights and domestic flights within Vietnam or neighbouring countries. The tour leader’s role is organisational: keeping the group together, reminding of schedules, communicating with the guide and helping with translation. The tour leader is not a professional guide. 14. Early Booking This article applies only to offers expressly marked as “Early Booking”. The full price must be paid within 30 days of the offer being sent; the booking becomes binding only once payment is received. If payment is not made on time, VietnamCK may withdraw the offer or adjust the price to current costs and availability. The price is based on the minimum number of participants stated in the offer. PART II – AIRPORT FAST TRACK SERVICE 15. Nature of Service. Fast Track is an airport assistance service to expedite immigration and check-in procedures. It does not constitute or guarantee legal entry into Vietnam. 16. Non-Refundable Policy. Once confirmed by VietnamCK (by email or message), the Fast Track service is 100% non-refundable due to pre-arranged coordination with airport personnel. 17. Customer Data Accuracy. The Customer must provide the correct flight number, date and time. If the service cannot be provided due to incorrect data, or if a flight change is not notified at least 24 hours in advance, the service is deemed rendered without refund. 18. No-Show Policy. If the Customer cannot find the assistant, they must contact VietnamCK’s hotline immediately. Failure to do so before leaving the airport premises constitutes a no-show, without refund. 19. Limitation of Responsibility. VietnamCK is not responsible for immigration decisions. Denial of entry for any reason (e.g. passport validity, visa errors) does not entitle the Customer to a refund. PART III – VISA & E-VISA ASSISTANCE SERVICES 20. Scope of Service. VietnamCK provides administrative assistance with preparing and submitting visa applications. Approval or rejection rests solely with the immigration authorities; visa issuance is never guaranteed. The Customer is responsible for providing correct data exactly as in the passport. 21. Non-Refundable Fees. All visa service fees, including urgent and expedited services, are non-refundable once the application has been submitted. Cancellation is possible only within 5–10 minutes of submission, before processing begins. 22. Service Completion. The service is completed when the approval letter or confirmation is sent to the email address provided by the Customer. VietnamCK is not responsible for incorrect email addresses, spam filtering or the Customer failing to check their inbox. If the Customer does not notify non-receipt within 5 days, the service is deemed completed. Approval letters cannot be amended once issued; corrections must be reported within 20–30 minutes of delivery, otherwise a new application is required. 23. Visa on Arrival. Visa on Arrival applies exclusively to entry by air. Entry via land or sea borders invalidates eligibility, and no refund is granted. 24. Personal Data. Personal data are processed only to the extent necessary to handle the application and are deleted once it has been completed. PART IV – DIGITAL ITINERARY & “LINH” PLANNER 🌸 25. Nature of the Service. Linh is an interactive AI-driven tool that generates personalised travel itineraries. The information is advisory and based on data available at the time of generation. 26. Limitation of Liability. VietnamCK is not liable for travel disruptions, safety issues, the quality of third-party services or any damage incurred while following an itinerary generated by Linh. The User travels at their own risk and must verify current information (opening hours, visa requirements, schedules) on site. 27. Non-Refundable Policy. The itinerary is digital content. By paying for the Full Version and accessing or downloading it, the Customer expressly agrees that the right of withdrawal and refund is waived. The fee is 100% non-refundable. 28. Itinerary vs. Tour Package. Itinerary only (Linh): the Customer organises the trip independently; VietnamCK provides only the digital plan, with no further support or guarantees. Tour package: Customers who book a complete package receive full organisational support, and VietnamCK’s liability is governed by Articles 1–14 of these Terms. PART V – ADDITIONAL PROVISIONS ON LIABILITY 29. Exclusion of Indirect Damages. To the maximum extent permitted by applicable law, VietnamCK is not liable for loss of profit, loss of business opportunity or other indirect or consequential damages, including in cases of visa refusal or denial of entry. 30. Chargebacks and Payment Disputes. The Customer agrees to first raise any payment dispute in writing with VietnamCK. Initiating a chargeback without doing so constitutes a breach of contract; VietnamCK may submit full documentation to the financial institution and seek recovery of administrative costs and damages. PART VI – GOVERNING LAW & JURISDICTION 31. Governing Law. These Terms are governed by the laws of the Socialist Republic of Vietnam. 32. Jurisdiction. Any dispute arising out of or in connection with these Terms shall be resolved by the competent courts of Ho Chi Minh City, Vietnam. This does not affect any rights granted to a Customer acting as a consumer by mandatory laws of the country of their habitual residence. PART VII – WEBSITE USE AND FINAL PROVISIONS 33. Acceptable Use. Users agree not to use the website for unlawful purposes, not to interfere with its functionality and not to attempt unauthorised access. 34. Amendments. VietnamCK may amend these Terms. Updated versions become effective upon publication on the official website and apply to contracts concluded from that date. CONTACT INFORMATION CONG TY TNHH VIETNAM CK 48 Giang Văn Minh, An Khánh Ward, Ho Chi Minh City, Vietnam Email: info@vietnamck.cz Hotline / WhatsApp: +84 79 908 5660 { \"@context\":\"https://schema.org\", \"@graph\":[ { \"@type\":\"Organization\", \"@id\":\"https://www.vietnamck.cz/#organization\", \"name\":\"Vietnam CK\", \"url\":\"https://www.vietnamck.cz\", \"logo\":{ \"@type\":\"ImageObject\", \"url\":\"https://www.vietnamck.cz/images/logo.png\" }, \"address\":{ \"@type\":\"PostalAddress\", \"streetAddress\":\"48 Giang Van Minh\", \"addressLocality\":\"Thu Duc City\", \"addressRegion\":\"Ho Chi Minh City\", \"addressCountry\":\"VN\" }, \"contactPoint\":{ \"@type\":\"ContactPoint\", \"telephone\":\"+84 799 085 660\", \"contactType\":\"customer service\", \"email\":\"info@vietnamck.cz\", \"areaServed\":\"Worldwide\", \"availableLanguage\":[ \"English\", \"Czech\", \"Slovak\" ] }, \"sameAs\":[ \"https://www.facebook.com/vietnamck\", \"https://www.instagram.com/vietnamck\", \"https://www.youtube.com/@vietnamck\" ] }, { \"@type\":\"WebPage\", \"@id\":\"https://www.vietnamck.cz/en/pages/blog/general-terms-and-conditions\", \"url\":\"https://www.vietnamck.cz/en/pages/blog/general-terms-and-conditions\", \"name\":\"General Terms and Conditions | Vietnam CK\", \"description\":\"Official General Terms and Conditions governing travel services, visa assistance, airport fast track services and related services provided by Vietnam CK Tour Operator.\", \"inLanguage\":\"en\", \"isPartOf\":{ \"@type\":\"WebSite\", \"name\":\"Vietnam CK\", \"url\":\"https://www.vietnamck.cz\" }, \"publisher\":{ \"@id\":\"https://www.vietnamck.cz/#organization\" }, \"dateModified\":\"2026-03-03\" }, { \"@type\":\"BreadcrumbList\", \"itemListElement\":[ { \"@type\":\"ListItem\", \"position\":1, \"name\":\"Home\", \"item\":\"https://www.vietnamck.cz/en/\" }, { \"@type\":\"ListItem\", \"position\":2, \"name\":\"Pages\", \"item\":\"https://www.vietnamck.cz/en/pages\" }, { \"@type\":\"ListItem\", \"position\":3, \"name\":\"General Terms and Conditions\", \"item\":\"https://www.vietnamck.cz/en/pages/blog/general-terms-and-conditions\" } ] }, { \"@type\":\"CreativeWork\", \"@id\":\"https://www.vietnamck.cz/en/pages/blog/general-terms-and-conditions#terms\", \"name\":\"General Terms and Conditions\", \"author\":{ \"@id\":\"https://www.vietnamck.cz/#organization\" }, \"publisher\":{ \"@id\":\"https://www.vietnamck.cz/#organization\" }, \"datePublished\":\"2026-03-03\", \"dateModified\":\"2026-03-03\", \"inLanguage\":\"en\", \"description\":\"Legal terms governing travel packages, airport fast track services, visa assistance and related tourism services provided by Vietnam CK.\", \"about\":[ \"Travel services\", \"Visa assistance\", \"Vietnam airport fast track\", \"Tour operator contracts\", \"Tourism legal terms\" ] }, { \"@type\":\"FAQPage\", \"mainEntity\":[ { \"@type\":\"Question\", \"name\":\"When does a contract with Vietnam CK become legally binding?\", \"acceptedAnswer\":{ \"@type\":\"Answer\", \"text\":\"A binding contract is formed once a travel contract is signed, services are confirmed in writing by Vietnam CK, or when a deposit or full payment is made.\" } }, { \"@type\":\"Question\", \"name\":\"Are Vietnam visa service fees refundable?\", \"acceptedAnswer\":{ \"@type\":\"Answer\", \"text\":\"Visa service fees are strictly non-refundable once the application has been submitted to the immigration authorities.\" } }, { \"@type\":\"Question\", \"name\":\"Is Vietnam Airport Fast Track service refundable?\", \"acceptedAnswer\":{ \"@type\":\"Answer\", \"text\":\"Airport Fast Track service is non-refundable once confirmed because operational coordination with airport personnel has already been arranged.\" } }, { \"@type\":\"Question\", \"name\":\"Does Vietnam CK guarantee visa approval?\", \"acceptedAnswer\":{ \"@type\":\"Answer\", \"text\":\"No. Vietnam CK provides administrative assistance with visa applications, but final approval is determined solely by the competent immigration authorities.\" } }, { \"@type\":\"Question\", \"name\":\"Which law governs Vietnam CK service contracts?\", \"acceptedAnswer\":{ \"@type\":\"Answer\", \"text\":\"All contracts and disputes are governed by the laws of the Socialist Republic of Vietnam with jurisdiction in Ho Chi Minh City.\" } } ] } ] }", "publisher": { "@type": "Organization", "name": "Vietnam CK", "logo": { "@type": "ImageObject", "url": "https://www.vietnamck.cz/images/LOGO/VIETNAM%20CK%20-%20LOGO%20TRANSPARENT.webp" } }, "author": { "@type": "Person", "name": "Petr Brunclík", "url": "https://www.vietnamck.cz/en/pages/blog/general-terms-and-conditions" }, "datePublished": "2022-04-06T23:30:36+00:00", "dateCreated": "2022-04-06T23:30:36+00:00", "dateModified": "2026-10-26T17:24:08+00:00" } ```