The list of services presented on www.vietnamck.cz serves as an overview of services and products generally offered by the Seller. The Seller does not guarantee the immediate availability of any particular service or product displayed on the website. Availability, including availability of accommodation, transportation, guides and other third-party services, shall be verified upon the Customer’s request and confirmed by the Seller before the order is accepted.
The availability and conditions of individual services may depend on third-party suppliers and partners. If a requested service or product is unavailable or cannot be secured under the originally requested conditions, the Seller may offer the Customer a reasonable alternative or propose an appropriate modification of the requested service. Any material change to the agreed services shall be subject to the Customer’s acceptance, unless otherwise provided by applicable law or the applicable contractual terms.
The Customer submits an order by completing the relevant steps provided by the online booking system or other ordering interface. Before submitting the order, the Customer is given the opportunity to review and correct the information provided. The Customer is responsible for ensuring that all information submitted is accurate and complete.
By submitting an order, the Customer confirms that they have familiarized themselves with the Seller’s Terms and Conditions and Complaint Policy available on the Seller’s website.
Submission of an order constitutes a proposal by the Customer to conclude the relevant contract. The contract shall be concluded only upon the Seller’s acceptance and confirmation of the order, unless otherwise expressly stated in the applicable Terms and Conditions.
Any amendment to the information provided in an order after its submission shall require the Seller’s prior consent where such amendment may affect the availability, price or conditions of the requested services.
Before the Seller confirms the order, the Customer may withdraw the order. The Seller may likewise decline or cancel an order before confirmation. Once the contract has been concluded, cancellation or withdrawal shall be governed by the applicable Terms and Conditions, the contractual documentation and applicable law.
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